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Terms & Conditions



By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark laws. 

By entering this site you hereby affirm and warrant that you are eighteen (18) years old or older, and you hold a valid medical prescription before placing an order. You agree and acknowledge that is owned and operated by MrVapes Australia Limited (NZBN 9429048959742) which is situated and solely operated at Suite A, Floor 8 Harbourview Building, 152 Quay Street, Auckland Central, Auckland, 1010, New Zealand. Your order is  received, accepted, and fulfilled by our New Zealand Registered Company: MrVapes Australia Limited, and all orders are shipped from our New Zealand warehouse.


The materials appearing on website could include technical, typographical, or photographic errors. does not warrant that any of the materials on its website are accurate, complete, or current. may make changes to the materials contained on its website at any time without notice. does not, however, make any commitment to update the materials. Content found on website maybe similar or duplicate to that of which is found on similar websites, the owner or director of such websites may request that the content be removed or adjusted accordingly.

Legal Capacity

You are a natural person. You are not a corporation, partnership, organization or any business.

You must be eighteen (18) years of age or over to register as a member of the Website or to purchase products from this Website.

Any Order or purchase made by you using this Website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms.

 We reserve the right to take legal action and seek compensation for any loss or damage we may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed.

MRVAPES LIMITED assumes that all customers who enter into an agreement of purchase and sale have arranged and acquired a medical prescription for nicotine inhalation from their registered medical practitioner before purchasing goods from this Website.

 For orders tagged as High Risk or Fraudulent, we will be requiring you to send us a copy of your Photo ID. This is for the protection of both parties.

You are only permitted to purchase the products offered for sale on this website if you are buying for your own personal use. You cannot buy any products from this website for or on behalf of anyone else. You cannot buy any products from this website on behalf of a corporation, organization, partnership or any business or commercial enterprise. You cannot buy any products from this website for distribution whether for retail sales or wholesale sales. FOR GREATER CERTAINTY: PURCHASES FROM THIS WEBSITE CAN ONLY BE FOR YOUR OWN PERSONAL USE. is owned and operated by MrVapes Limited which is situated and solely operated at Suite A, Floor 8 Harbourview Building, 152 Quay Street, Auckland Central, Auckland, 1010, New Zealand. Your order is received, accepted, and fulfilled by our New Zealand Registered Company: MrVapes Australia Limited – all orders are shipped from our New Zealand warehouse


When you purchase goods on this website, you may be importing the goods into Australia.


MrVapes strongly advises that before acting any further to purchase nicotine or any other product containing nicotine ALL Australian residents check their local, state or territory legislation regarding the importation of electronic cigarettes and nicotine or products containing nicotine in their state of residence, as these laws may vary from federal legislation.



You can only purchase goods from this website for your own personal use in the state in which you reside. There may be prohibitions against the purchase of goods sold on this website by states other than the state of your residence. We are only selling you goods from this website for your personal consumption in the state you indicated as the state in which you reside.

You acknowledge that:

(i) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by us for reasons beyond either party’s control including, but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party Website providers or systems;

(ii) to the extent permitted by law, we are not liable to you in any way for any loss or damage at all however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the Website, or any failure to receive an electronic instruction for whatever reason;

(iii) we may act on and process all completed electronic instructions transmitted or issued through the Website without further consent from or reference to you; and

(iii) we may act on and process all completed electronic instructions transmitted or issued through the Website without further consent from or reference to you; and

(iv) we may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.

* If your Order is not accepted by us, we will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.

* We may, in our sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the Website, or an error in your Order.


MRVAPES assumes that all customers have obtained a prescription for nicotine from a registered Australian medical practitioner before importing our products for personal use under the Personal Importation Scheme.

At MRVAPES we do not make any therapeutic claims regarding our products. Our products are sold purely for recreational purposes – they are not a smoking cessation product and have not been tested as such. Our products supplement a lifestyle.

MRVAPES products are not for re-sale. The sale and supply of nicotine is illegal within Australia. Nicotine is an addictive chemical and is listed as a Schedule 7 poison.

WARNING: Our products are to be used only by persons 18 year of age or older. They are not intended for women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medication for depression or asthma. Our products contains Nicotine, a chemical known to the state of California (USA) to cause birth defects or other reproductive harm.

MRVAPES customers may order up to a 3 months’ supply of pods per order. Total quantity of orders must not exceed a 15 month supply within a 12 month period.

We recommend orders are kept to total value (excluding shipping) of less than $1000 AUD to avoid customs duty and GST expenses.

MRVAPES strongly advises that all Australian residents check their local state legislation regarding the use of electronic cigarettes in their state of residence. The information provided here cannot be considered as binding legal advice.

If you do not have a valid prescription you may be open to your parcel being destroyed and/or penalties under Australian law, buyer beware.


The Customer is solely responsible for compliance with applicable local laws and agrees to indemnify Mrvapes absolutely in respect of any liability arising for Mrvapes as a result of the Customers noncompliance with any laws, rules, regulations, procedures codes or governmental directives outside of the jurisdiction of New Zealand.


Australian Nicotine Prescription Required

All prices on this website are in New Zealand dollars and inclusive of GST. All Nicotine containing products are shipped directly from our New Zealand warehouse.

We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

Governing Law and Jurisdiction These Terms and Conditions of Use are governed by the laws of Levin, New Zealand. In the event of any dispute arising out of or in connection with these Terms and Conditions of Use, you agree that the exclusive venue for resolving any dispute will be Levin, New Zealand.

We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this Website or any linked Website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this Website or the information that it contains.

 The use of the information on this Website is at your own risk. To the extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this Website or provided through this Website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.

You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this Website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Website, any information that you provide to us via this Website or any damage that you may cause to this Website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Consumer Guarantees Act 1993 (NZ).

Disclaimer and Indemnity

(1) To the extent permitted by law, we and each of our related bodies corporate exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

(a) errors, mistakes or inaccuracies on the Website;

(b) you acting, or failing to act, on any information contained on or referred to on the Website or any linked Website;

(c) personal injury or property damage of any kind resulting from your access or use of the Website;

(d) any unauthorised access to or use of the Websites secure servers;

(e) any interruption or cessation of transmission to or from the Website;

(f) any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party; or

(g) the quality or fitness for any purpose of any product or of any linked sites.

(2) Except as expressly provided in these terms, and to the fullest extent allowed by the law, we and our third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the Website.

(3) You will at all times indemnify, and keep indemnified, us and each of their related bodies corporate, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these .

(4) Nothing in these Sales Terms is intended to avoid the provisions of the CCA except to the extent permitted by the CCA or to exclude liability arising under any other statute. If and to the extent that such liability cannot be lawfully excluded, these Sales Terms shall be modified to the extent necessary to give effect to the above intention. If you are acquiring goods or services from us for the purposes of a business, you agree that the guarantees provided in the CCA shall not apply.

Contract Information

The information contained on this Website constitutes an invitation to treat and not an offer to supply goods or services to you. When you submit an order to us, you are making an offer to buy those products in accordance with these Terms and in accordance with our then current terms of trade including our Online Sales Terms. We reserve the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by you, including any order we believe, in our sole judgement, to have been placed fraudulently or in an effort to supply trade re-sale.

The information contained on this Website is intended for general information only. While we endeavour to ensure that information on the Website is correct, sometimes errors or inaccuracies do occur, for which we apologise.

We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this Website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this Website. We reserve the right to make changes at any time and without notice to you, to any element of this Website.

We make no representations or warranties as to whether or not the information or products available from this Website are appropriate or available for use in other countries. If you choose to access this Website you are responsible for compliance with applicable local law.

Warranty and Return Policy

All sales are final. Each product has different warranty periods or may not have any warranty at all. Please be sure to check the warranty periods of your purchased products from their respective product pages. Products that are faulty and require repairs must be posted back to the manufacturer. does not perform repairs on faulty/damaged products.

  • The warranty period starts once the product has been posted to the purchaser.
  • This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
  • This warranty does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.
  • This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
  • This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
  • This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.

If the item is not in full working condition, the customer is required to contact and notify the function defects. will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.

Coils and Tanks only have 2(two) days DOA warranty period only.

All our products come with warranties that are covered only by the manufacturer. We do not have a Technical Department nor the facilities to test faulty items. The faulty items must be sent back to the manufacturer, as they are the warranty providers and will be providing a replacement product or a refund - whichever they see fit according to the situation of the faulty product. The manufacturer will be able to distinguish whether the fault is due to actual faults in the product - whether this be materials used or assembly of the product, or wear and tear by the customer. Once this is investigated, an outcome can then be reached. The timeframe for the repair process can take anywhere between 3-4weeks.

We do not offer refunds or exchanges for change of mind or if the item doesn't meet the customers "expectations" for opened and used products. If the item is still in it's original packaging and has not been used, then we are happy to offer an exchange or refund, whichever the customer requests. The customer is responsible for sending the item back and paying for postage charges.

Note: If you are returning a kit or a tank, make sure your tank is empty and clean. We wont touch the item and send it back to you directly if it has ejuice in the tank or all over inside of the item's box for Health and Hygiene concerns.

By placing an order with you agree to the above Warranty and Return Policy conditions.

All orders are posted in 2(two) business day after payment has been received and cleared.

Shipping Costs

Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason.

Shipments returned by the Post Office

In some cases when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.

Lost, DAMAGED or Stolen Packages is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. Lost, damaged or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you contact the post office for assistance.

Failed Transactions

Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, funds are held (by your bank) when a transaction is attempted. It may take several days (7 to 10 on average) for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.

Points & Rewards (not available for now) has a Points & Rewards system that only applies to registered customers. Points & Rewards Specifications:

- Customer earns 30 points when they register to
- Registered customer earns 15 points when their review for their purchased product is approved by
- Registered customers earn a point for each dollar spent on their order (ie - $100 equals 100 points)

Earn Points Conversion Rate: 1 POINT for $1

Discount Conversion Rate: 100 POINTS = $1

The points earned by each registered customer can only be used as a discount towards their purchases, the points cannot be redeemed as money or the points cannot be 'transferred' to another account or user. may change, alter or discontinue the Points & Rewards system, its rates and/or its specifications without notice to its subscribed users and customers.

Links has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked sites. The inclusion of any link does not imply endorsement by of the site. Use of any such linked website is at the user’s own risk.

By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions.

These Terms and Conditions of Use are governed by the laws of Levin, New Zealand. In the event of any dispute arising out of or in connection with these Terms and Conditions of Use, you agree that the exclusive venue for resolving any dispute will be Levin, New Zealand.


We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

Mrvapes cannot reimburse you for any seized shipments nor be liable for any fines levied by any authority - the onus is on you to ensure that you are compliant with any and all laws.









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